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Basics

(9)

What shapes can my label be?

I have a custom order (shape, size, material, etc.) – can you help me?

Can I get product or material samples?

What surfaces can my labels be applied to?

What is the turnaround time for labels

Can my labels go in the refrigerator?

Are there options available to enhance my label, such as foil or emboss?

Do you print anything other than labels?

Your artwork

(13)

Do you offer design services?

What is a bleed?

How do I link images or fonts in my artwork?

What does hi-res mean? How do I know if my file is high enough resolution?

How do I indicate where to print white ink on my label?

What is a gutter?

What is a corner radius?

What kind of proofs do you offer?

How is color accuracy ensured between orders?

What is CMYK printing?

What are the design specifications for submitting artwork?

About ordering wine labels

(8)

What if I’m not happy with my labels?

How late can I make changes/cancel my order?

How do I track my order?

How do I reorder labels?

Can I talk a live person?

Support and Customer Service

(11)

Can I get my labels as a set?

What is the minimum order quantity?

What are rewind specs?

How will my labels ship?

What will shipping cost?

Is there an expedited shipping option available?

What forms of payment do you accept?

When will my credit card be charged?

Where do we ship?

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